Effective Date: 25/06/2025

At Brij Raj Laxmi Creation (D-LoAk), we are committed to delivering your orders in a timely and secure manner. Please read our shipping policy carefully to understand how and when your orders will be processed and shipped.

Shipping Locations
We currently ship across India. International shipping is not available at the moment.

Order Processing Time
All orders are processed within 1–3 business days (excluding Sundays and public holidays) after receiving your payment confirmation. You will receive a confirmation email or message once your order has been shipped.

Delivery Time
Estimated delivery time is 3–7 business days, depending on your location and the courier service. Remote areas may take slightly longer.

Tracking Information
Once your order is shipped, we will send you a tracking number and link via email or SMS so you can track your package.

Delays
While we strive to deliver your order on time, delays may occasionally occur due to unforeseen factors like weather conditions, strikes, or courier delays. We appreciate your patience in such cases.

Address Accuracy
Please ensure that your shipping address, phone number, and pin code are entered correctly. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Damaged or Lost Packages
If your package is damaged or lost in transit, please contact us immediately at customercare@dloak.in or 07314745276. If eligible, we will work with the courier to resolve the issue and may offer a replacement or refund based on our return policy.

Contact Us
If you have any questions about our shipping policy or need support regarding your order, please reach out to us at:
Brij Raj Laxmi Creation (D-LoAk)
Email: customercare@dloak.in
Phone: 07314745276
Address: 0-35 N-42-3, Kunwar Mandali Khajuri Bajar, (in front of Bhagwati Complex) Rajwara, Indore – 452007, Madhya Pradesh, India